With exceptional grace, good-natured humor, and rock-solid science, we teach service professionals how to support their clients in times of transition and loss.
Some losses are devastating—the death of a beloved person. Some only a little less so—a life dream unfulfilled, a relationship ended, market collapse, chronic sickness, a job lost and the many transitions of aging. Even "smallish" transitions (losing a step to the younger guys on the court, losing a few yards to the younger women on the tee, downsizing one's home, launching happy children and emptying the nest) generate their own types of loss worthy of attention. And the list goes on.
When someone you serve is grieving you can do what most people do: stick to the left-brain jargon of your profession and address only those needs. Or awkwardly stammer over stock and oh-so-weary "comfort phrases". Result? You unintentionally alienate those you serve. That's a big mistake.
We wrap our knowledge in thanatology, psychology, sociology and neurology with the wisdom gleaned from working with 2,500 grieving people. This enables us to teach the powerful skills you need to distinguish yourself from "most people".
Ask the questions others do not know how to ask.
Replace worn-out platitudes with educated, skilled, and thoughtful responses.
When you walk clients through the toughest times of their lives, you've got a client for life, and you've got their friends, families, and associates.
Dare to learn unique skills that are very good for you and your clients.