Your life is about interacting with people who are sick, dying or grieving. This could make you exceptionally skilled at supporting grieving patients….or unaware of the positive grief support power of superior bedside manner.

Does it surprise you to learn that your colleagues all judge themselves to be "above average" in the "bedside manner" department?  Yet researchers who recorded interactions between doctors and patients found that doctors missed 75% of the opportunities to empathize with the fears and doubts of patients.  When those opportunities are missed, noone is well-served.

• Medical professionals who have an excellent bedside manner are subject to fewer malpractice suits than those who appear uncaring or indifferent in patient and family interactions.
• When people sue the dominant theme is "…a breakdown in the patient-physician relationship, most often manifested as unsatisfactory patient-physician communications".
• Patient satisfaction correlates highly with good bedside manner irrespective of the quality of clinical care rendered.
• No amount of good press in national news magazines or local chamber of commerce citations will ever replace the words "Go to Dr. Dave.  He really cared about me".  Or "I hope you get nurse Jerry.  He understood me".  or "The staff at Good Care Hospital was the best".
• Since new patient acquisition happens because a person is sick or dying, having a working knowledge of the emotional and psychological aspects of sickness, death, and grieving, enables you to create and reinforce the total care you profess.

Your life is about interacting with people who are sick, dying or grieving. This could make you exceptionally skilled at supporting grieving patients….or unaware of the positive grief support power of superior bedside manner.

Does it surprise you to learn that your colleagues all judge themselves to be "above average" in the "bedside manner" department?  Yet researchers who recorded interactions between doctors and patients found that doctors missed 75% of the opportunities to empathize with the fears and doubts of patients.  When those opportunities are missed, noone is well-served.

• Medical professionals who have an excellent bedside manner are subject to fewer malpractice suits than those who appear uncaring or indifferent in patient and family interactions.
• When people sue the dominant theme is "…a breakdown in the patient-physician relationship, most often manifested as unsatisfactory patient-physician communications".
• Patient satisfaction correlates highly with good bedside manner irrespective of the quality of clinical care rendered.
• No amount of good press in national news magazines or local chamber of commerce citations will ever replace the words "Go to Dr. Dave.  He really cared about me".  Or "I hope you get nurse Jerry.  He understood me".  or "The staff at Good Care Hospital was the best".
• Since new patient acquisition happens because a person is sick or dying, having a working knowledge of the emotional and psychological aspects of sickness, death, and grieving, enables you to create and reinforce the total care you profess.

Here are just a few of the questions you need to know to serve grieving patients and their families.

• What is the one thing you must must never say to a grieving patient? 
• When you’re taking vitals and a patient begins to cry, what do you say?
• What are the greatest needs of dying patients?
• How do you talk to a patient who just received bad news?
• How can you be there for the family as well as the patient?
• What are three helpful things to say when a patient is afraid?
• Why should you not reassure a patient that everything will be all right?
• Is it a good idea to tell patients stories of others in similar circumstances?
• How can you deal with an angry patient or family member?
• Why is it a bad idea to hand a tissue to an emotional patient?
• What do the words “You have my sympathy” really say to a grieving person?
• What three questions are helpful to ask a person immediately after the death of a spouse?
• Why is knowledge of the “five stages of grief” inadequate for healthcare professionals?
• How long does it take for a grieving person to heal?
• How does the grief change based on the age and gender of the surviving spouse and the nature of the death?

Learn the answers to these and dozens more questions in Corgenius workshops.

 

 

Here are just a few of the questions you need to know to serve grieving patients and their families.

• What is the one thing you must must never say to a grieving patient? 
• When you’re taking vitals and a patient begins to cry, what do you say?
• What are the greatest needs of dying patients?
• How do you talk to a patient who just received bad news?
• How can you be there for the family as well as the patient?
• What are three helpful things to say when a patient is afraid?
• Why should you not reassure a patient that everything will be all right?
• Is it a good idea to tell patients stories of others in similar circumstances?
• How can you deal with an angry patient or family member?
• Why is it a bad idea to hand a tissue to an emotional patient?
• What do the words “You have my sympathy” really say to a grieving person?
• What three questions are helpful to ask a person immediately after the death of a spouse?
• Why is knowledge of the “five stages of grief” inadequate for healthcare professionals?
• How long does it take for a grieving person to heal?
• How does the grief change based on the age and gender of the surviving spouse and the nature of the death?

Learn the answers to these and dozens more questions in Corgenius workshops.